Personal Data Protection Policy

Last updated: [26/08/2026]

At GOXPA SMART TRADE S.A.S. (“Goxpa,” “we,” “us”) we respect your privacy and are committed to protecting the personal data you share with us. This policy explains what information we collect, how we use it, and what your rights are, in compliance with Colombian Law 1581 of 2012 and Decree 1377 of 2013.

1. Data controller

GOXPA SMART TRADE S.A.S.
Address: Cll 33b #81-10 La Castellana, Medellín, Colombia
Email: servicioalcliente@goxpa.com
WhatsApp/Phone: +57 305 239 8092

2. Information we collect

Depending on how you interact with us (website forms, WhatsApp, email, or social media), we may collect:

  • Full name
  • Email address
  • Phone or WhatsApp number
  • Information about the product you’d like to import or export
  • Any other information you choose to share with us voluntarily

3. How we use your information

We use your information to:

  • Respond to your requests for information or a quote
  • Assess the viability of your import or export project
  • Contact you throughout an ongoing operation
  • Send you commercial information about our services, when you’ve given us your authorization
  • Meet legal and contractual obligations related to our business

We never sell or share your personal data with third parties for commercial purposes unrelated to the service you’ve requested.

4. Your rights as a data owner

Under Colombian law, you have the right to:

  • Know, update, and correct your personal data
  • Request proof of the authorization you gave for the use of your data
  • Be informed about how we’ve used your data
  • Withdraw your authorization and/or request that your data be deleted, when no legal or contractual obligation requires us to keep it
  • File a complaint with Colombia’s Superintendence of Industry and Commerce (SIC) over violations of data protection law

5. How to exercise your rights

You can exercise any of these rights by writing to us at servicioalcliente@goxpa.com or via WhatsApp at +57 305 239 8092, clearly stating your request. We’ll respond within the timeframes set by law.

6. Data security

We use reasonable technical and administrative measures to protect your personal data against loss, misuse, unauthorized access, or alteration.

7. Cookies and similar technologies

Our website may use cookies to improve your browsing experience and analyze traffic. You can set your browser to reject cookies, though this may affect some of the site’s features.

8. Changes to this policy

We may update this policy at any time. We recommend checking it periodically. The date of the last update appears at the top of this document.

9. Contact

If you have questions about this policy or how we handle your data, write to us at servicioalcliente@goxpa.com.

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